Refund Policy

1. The short version

If Jamurai isn't working out for you, contact us within 14 days of a charge. We will review the request under this policy and ask Dodo Payments, our payment provider and Merchant of Record, to return any approved refund to your original payment method.

2. Subscriptions

• 14-day guarantee: you can request a full refund of a subscription payment within 14 days of the initial purchase or of a renewal charge.
• Cancellation: you can cancel your subscription at any time from your account settings or through the Dodo Payments customer portal. Cancelling stops future charges; your plan stays active until the end of the current billing period.
• Forgotten renewals: if you simply forgot to cancel, contact us within 14 days of the renewal. We will approve an eligible refund and ask Dodo Payments to process it.

3. One-time digital downloads

• Request window: contact us within 14 days of the purchase if you bought the wrong track, experience a technical problem, or believe the purchase was made in error.
• After download: because a digital file cannot be returned, refund availability may be limited after you have downloaded it where applicable law permits. We will still help with defective, inaccessible, or incorrectly supplied files.
• Access after a refund: an approved full refund removes future redownload access from your Jamurai account. It does not delete copies already saved on your device, but the licence to use the refunded download ends.
• Nothing in this section limits mandatory consumer rights that apply where you live.

4. How to request a refund

Payments for Jamurai are processed by Dodo Payments, our Merchant of Record. You can request a refund either way:

• Through our contact page; include the email address used for the purchase or subscription and, if handy, the Dodo Payments order number from your receipt.
• Through the Dodo Payments customer portal at customer.dodopayments.com.

Approved refunds are issued by Dodo Payments to the original payment method. The time needed for the credit to appear depends on your bank or payment provider. Dodo Payments' current buyer terms are available in the Dodo Payments Buyer Terms.

5. Fair use

Where permitted by law, we may decline refund requests that show signs of abuse, for example repeatedly subscribing or purchasing, heavily using paid features or downloads, and then requesting refunds. Nothing in this policy limits your statutory rights as a consumer, including any mandatory withdrawal or refund rights in your country.

6. Questions

Questions about cancellation or refunds? Email rock.jam@hotmail.com or use our contact page.